On November 17th Signature Bank completed a system upgrade to its internet banking. The change, to deliver a more robust internet banking package, has yielded the “frequently asked questions” provided below. Please review the below in the event that you can not immediately reach your banker or Client Care for assistance.
Signature Bank hopes that you enjoy your new internet banking experience which features the following:
Your username or password is being displayed because you entered that as the identifying word for your image. To change your identifying word, we will need to reset your password ask that you re-enroll in Passmark. The next time through, please select a word different from that of your username or password. To reset your password, please contact client care at 646-822-1500.
On the prior version of internet banking, I had restricted activity on my accounts by selecting a "view only" option with my banker. On this new version, full functionality has been restored to my accounts, including transfers and such. How can I restore my original settings?
Please contact client services at 646.822.1500 or email email@example.com with your username and the last four numbers of accounts that are to have restricted functionality.
We apologize for the inconvenience, but the good news is that the new system allows you to customize their account listings with account nicknames, rather than just your proper account title. For clients who don’t know which number matches to what specific account, you may contact either your banker, Client Care/Services (866-822-1500), or review a past bank statement to see the account title and the number. With that information, you can assign new nicknames to your accounts to more easily recognize them in the future.
To fix this, please send an email to firstname.lastname@example.org with your username name only, and list the accounts you wish to view. Exclude the accounts you do not wish to view from the list.
This does not mean that clients are required to manage their transfers online. Those clients wishing to return to their previous view, may contact client care at 646-822-1500 or send an email to email@example.com. Please mention only your online “username” and your client name in the communication if sent by email and alert the bank to specific sub-accounts you do not wish to view (use last four numbers of account number only) or simply state, “I do not wish to view any sub accounts through internet banking.” Note, clients requesting such a change, may need to have their password reset to complete the change.
Yes. All usernames and passwords will remain the same.
Yes. Our new redesigned website will have a link to the new login page for Online Banking. You can either bookmark the home page or the login page directly.
If you have a problem logging in, please call Client Care immediately at 866-sigline (744-5463) Monday – Friday 8am to 6pm.
The first thing we recommend you do after logging into the new system is to update your personal information, i.e. email address and phone number. To do this, click the Change User Preferences link located in the My Details section on the left side navigation menu. The email address is used for optional Bill Payment alerts. A default email address has been used to temporarily populate this field.
Bill Pay can be accessed by clicking the My Bills link located on the left side navigation menu.
Yes. All payee information will be transferred to the new system so there is no need for you to re-enter any information.
All scheduled payments, no matter how far in advance, will be transferred to the new system and be made as per your original instructions.
Yes. All recurring payment models will be transferred to the new system and will be made as per your original instructions.
No. Unfortunately we will not be able to transfer your payment history. However, you can print or export your current payment history to a spreadsheet or csv file and keep it as reference. To export your payment history, access Bill Pay on the current system, select Payment History, click Export and follow the onscreen instructions.
If you notice a problem with any of your scheduled payments, payees, or recurring payment models please call Client Care immediately at 866-sigline (744-5463) Monday – Friday 8am to 6pm.
The most significant difference in how Bill Payments get processed is with regards to check payments. All Bill Payments that are remitted via check will be drawn on your Signature account and therefore will be debited from your account when the payee receives and deposits the check.